Shaun Lees, Quality Manager at BEP discusses the need for supply chain businesses to have a strong quality culture.

Do you have a strong quality culture in your business?

Do you have a questioning attitude ie What if? Could I do it better? Could I do something different?

You will need a questioning culture which encourages you to continually improve your processes and procedures.

Do you have right first time metrics?

Is your aim to deliver first time, without re-work, which is additional cost, additional resource, and delays to the programme.

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