Your staff are the most important and expensive resource you have in your business. As you grow we want to help you ensure their health and safety so you don’t have to worry about a visit from the HSE.   As an employer you have a legal responsibility to ensure, so far as reasonable practicable, the health, safety and welfare of all your employees.   This 1 day accredited Health & Safety in the Workplace course is an excellent introduction…

Demystifying Employment Tribunals and Tips on Avoiding Claims   How this Training will Help you and your Business   Businesses are often unnecessarily fearful of the possibility of Employment Tribunal claims and this fear puts them off tackling issues in the business (such as poor performance or misconduct) and making changes (such as varying contracts or reorganising staff) that will help the business thrive. We will seek to dispel some of the myths about employment law and Employment Tribunals.  We…

Identifying Your Customer’s Journey   Attracting new customers will cost your company 6-7 times more than keeping an existing customer while a mere 5% increase in customer retention can increase a company’s profitability by 75%   Keeping existing customers is not always easy, especially when you don't know why it is that you are losing them.  Yet businesses invest more in attracting new business than satisfying the existing.   Join Cumbria Chamber of Commerce and Justine Douglas of Cumbria Training Services, 28th…