If you’ve not booked onto one of our training courses yet, why not? We’ve a great range of topics all reasonably priced to support businesses to improve workforce skills, increase knowledge and above all run a better, more profitable and productive business.
Take a look at what’s coming up below
Time Management and Prioritisation
Date: Thursday 22nd February 2024
Time: 1pm to 4pm
Price: £50 +VAT members / £75 + VAT non-members
Venue: Online
This course will cover the following areas:
- Setting goals to manage your time and complete workload
- How to plan efficiently
- Online time management tools
- Looking at your multi-tasking skills
Delegates will have the opportunity to explore the subject through a mix of training materials and guided discussions/class exercises.
Developing Business Continuity Plans
Date: Wednesday 6th March 2024
Time: 9.30m to 4.30pm
Price: £140 +VAT members / £175 + VAT non-members
Venue: The Melbreak Hotel, Winscales Road, Little Clifton, Workington, CA14 1XS
This full day workshop is a comprehensive exploration of business continuity strategies. Participants delve into crafting robust continuity plans, understanding stakeholder involvement, mastering advanced risk management techniques, and engaging in a hands-on workshop to draft their continuity plan.
- Deep Dive into Business Continuity: A thorough exploration of the principles and importance of business continuity.
- Crafting a Comprehensive Continuity Plan: Guiding participants in developing a detailed and effective continuity plan.
- The Involvement and Role of Stakeholders: Understanding how stakeholders contribute to and influence continuity planning.
- Advanced Risk Management Techniques: Mastery of sophisticated techniques for identifying and managing risks.
- Hands-on Workshop for Continuity Plan Drafting: A practical session for participants to apply their learning and create a draft of their continuity plan.
- Expert Insights and Case Studies: Gaining valuable insights from industry experts and real-world case studies.
- Q&A Session: An interactive session for participants to seek clarification and delve deeper into specific aspects.
This workshop will equip participants with the knowledge and skills necessary to develop robust business continuity plans, ensuring organisational preparedness, agility, and strengthened stakeholder relationships in the face of unexpected disruptions.
Productivity and Innovation
Date: Tuesday 12th March 2024
Time: 1pm to 4.30pm
Price: £50 +VAT members / £75 + VAT non-members
Venue: Online
This workshop will help you to understand what productivity is and how to monitor performance. You will learn how to run process mapping sessions, ultimately looking at the current state of the process and identifying opportunities for improvement.
You will also learn about innovation and how this can inform you of performance, and help to introduce new innovation to help improve productivity.
Every Customer is a VIP: How to Consistently Deliver a 5-Star Customer Experience
Date: Thursday 21st March 2024
Time: 10am to 4pm
Price: £140 +VAT Chamber members / £175 +VAT non-members
Venue: Online
It doesn’t matter what market sector you’re in, or what you are selling. The fact is EVERY business is capable of delivering a 5-star service. This workshop will help you deliver a 5-Star customer experience every time.
We will explore the essential elements of the customer experience and how to raise the bar on your day-to-day customer service. Your customers will love you for it.
Workshop Includes:
- Introduction: Why Satisfied is No Longer Good Enough
- Difference Between 3*, 4* and 5* Service
- Customer Needs, Wants & Expectations
- Moments of Truth and Why They Matter
- Dissatisfied, Satisfied and Highly Satisfied
- How to Delight Your Customer So They Come Back for More
New Managers Bootcamp
Date: Thursday 21st March 2024
Time: 9.30am to 4.30pm
Price: £250 +VAT Chamber members / £299 +VAT non-members
Venue: Castle Green Hotel, Kendal, LA9 6RG
This contemporary 1 day workshop covers:
• Why Managers are key
• Identifying personalities and how to engage them
• EQ
• Up Managing
• Giving feedback
• Team Building
• What do “High Performing” teams look like
Our full training programme can be viewed here – Growth Hub Training & Events – Cumbria Growth Hub
Don’t forget we can help with in-house bespoke delivery as well and if there’s something you need that’s not being delivered please just let us know – lesleyr@cumbriachamber.co.uk
Who wants to join us for a tour of Hawkshead Relish?
We’re off to visit Hawkshead Relish on Tuesday 5th March from 10am to 12noon.
The tour will include:
- a short talk on the business from inception to now
- a tour to see how they operate including the kitchens where the magic happens
- we’ll finish with refreshments and tastings and the opportunity for questions and networking
There will be a small charge of £20 +VAT per person – this will go straight back into delivery of future activity as some funding streams have now ended and will not be replaced.
Hawkshead Relish Company Ltd. – The Square, Hawkshead LA22 0NZ
Save the date – Conference Cumbria 2024
This year’s Conference Cumbria is booked for Thursday 3rd October at the Castle Green Hotel in Kendal. Further details will follow over the next few months and we’ll also be looking for sponsorship with packages available very soon!.
With 120 tickets available and 50 exhibitor stands you can express your interest now by emailing lesleyr@cumbriachamber.co.uk
Join one of our Members’ Lunch & Learns
We’re delighted to be able to offer some fantastic FREE webinars delivered by some of our members!
These lunch time sessions cover a range of business topics from managing business growth to boosting employee wellbeing. Click below to book on and we’ll see you there.
- Data protection, check your compliance in 5 easy steps with GDPR Charity Solutions – 22nd Feb – Book here
- Member Lunch & Learn: How to be an Inspiring Leader with Meraki HR – 29th February – Book here
- Managing Growth as an SME, a case study in successful explosive growth with Delkia – 21st Mar – Book here
- Fascinating hormones in the workplace – how workplace nutrition helps you balance your hormones with Lin Petry Nutrition – 18th Apr – Book here
- Find out about Cumbria CVS and how to support and recruit volunteers with Cumbria CVS – 2nd May – Book here
- Employee Wellbeing and the Human Energy Crisis with My Wellbeing Index – 16th May – Book here
- How Solution Focused Hypnotherapy can help you be the best version of yourself with Light in the Dark Hypnotherapy – 30th May – Book here