Know Your Business News Catch up with available training

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Catch up with available training

We’ve got two new training courses running in August, in September we’re offering sales, dealing with workplace disputes/bickering, Facebook and Instagram posts, and two AI sessions.

In October we’re re-running our popular Mastering Management training course and looking further into effective management of sickness absence – there really should be something for everyone.

FEATURED TRAININGS

Helpful Techniques for Managing Neurodiverse Staff

Date: Tuesday 18th August 
Time: 10am to 11.30am
Price: £50 +VAT members / £65 +VAT non-members
Venue: Online
Delivered by: NH People Coaching & Development

Unlock the potential of a truly inclusive workplace with this practical and engaging online workshop designed to help managers, team leaders, and HR professionals better support neurodiverse employees.

Led by Nev Holmes, who brings both lived and professional experience of neurodiversity, this 90-minute session explores the importance of effective communication styles, workplace environments, clear expectations, and inclusive management approaches. Participants will gain valuable insights into the strengths, skills, and unique perspectives that neurodiverse individuals can bring to a business, as well as practical techniques for creating a working culture where everyone can thrive.

Whether you're looking to improve team performance, enhance employee wellbeing, or build a more inclusive organisation, this workshop provides the knowledge and confidence to support neurodiverse staff effectively and unlock their full potential.

Book here

Coming up in September……

Sales for Sustainable Growth

Date: Thursday 3rd September
Time: 10am to 1pm
Price: £100 +VAT members / £130 +VAT non-members
Venue: The Halston, 20-34 Warwick Road, Carlisle, CA1 1AB
Delivered by: Impact Growth Academy

Sell with confidence. Convert with clarity. Grow with purpose.

If sales feel inconsistent, uncomfortable, or overly reliant on luck — this session gives you a structure that actually works.

This is a practical, no-fluff workshop designed to help you build a repeatable, confident sales process that delivers results without feeling pushy or scripted.

In this session, you will:

  • Learn a clear, simple sales structure you can use immediately
  • Improve how you communicate value and handle objections
  • Build confidence in sales conversations (without the awkwardness)
  • Understand how to move prospects from interest to decision

Book here

Dealing with workplace disputes/bickering

Date: Wednesday, 9th September 2026
Time: 10am to 1pm
Price: £75+VAT member / £95+VAT non-member
Venue: Online
Delivered by: Cumbria Employment Solicitors Limited

Fallouts between colleagues are common but time-consuming, disruptive and damaging. This training will show how to reduce the risk of such disputes in the first place but also how to deal with them effectively if they do arise. Practical and commonsense solutions but also how to follow key procedures as needed.

Book here 

Why Your Facebook/Instagram Posts and/or Ads Aren’t Working (& How to Fix Them)

3-Session Online Programme
Date: Every Wednesday 16th, 23rd and 30th September 
Time: 10am to 11am
Price: £65 +VAT members / £85 +VAT non members
Venue: Online (Teams)
Delivered by: Virtual Bell

A practical, interactive programme over three 1-hour sessions designed to help small businesses improve the performance of their Facebook and Instagram content through guided transformational learning.

Rather than generic advice, this course focuses on diagnosing real issues and guiding participants to create better performing content over a structured 3-week period.

Attendees will:

  • understand why their posts and/or ads are not performing
  • have created and tested improved posts using trainer and group feedback
  • gain a repeatable content framework using a re-usable prompt sheet and diagnostic tool
  • build confidence using Facebook/Instagram effectively
  • understand which platform (FB or IG) works better for them and why

This isn’t just training, it’s a guided improvement process. By the end, you won’t just understand what to do, you'll have already started doing it!

Book here

AI for Website Content & SEO: Get Found Online Faster

Date: Thursday 24th September
Time: 10am to 1pm
Price: £75 +VAT members / £95 +VAT non-members
Venue: The Melbreak Country House Hotel
Delivered by: Virtual Bell

Small businesses often struggle with creating strong website content and understanding SEO (search engine optimisation). AI can simplify both, helping you write clear, keyword rich content, identify what your customers are searching for and optimise your site for better visibility.

This course teaches business owners how to use AI tools to improve their website content, structure pages properly and boost their online reach, even with zero technical experience.

Participants will learn how to use AI to improve clarity, create compelling copy and optimise pages so customers (and Google) can find them more easily.

By the end of this course, participants will be able to:

  • Use AI to create website copy that is persuasive, easy to read and fully customer focused
  • Identify keywords and search terms customers are using
  • Optimise website pages for SEO
  • Use AI tools to improve page structure, headlines and calls to action
  • Understand how Google ranks content and how to write accordingly
  • Avoid common SEO mistakes small businesses make

Book here

AI – Beyond the Basics

Date: Tuesday 29th September 
Time: 9am to 12noon
Price: £75+VAT members / £95 +VAT non-members 
Venue: J36 Conference Centre, Milnthorpe
Delivered by: Virtual Bell

This course is designed for businesses that have experimented with AI tools but are not yet getting the consistent, high-quality results they expected.

Many businesses have started using AI but find the outputs generic, inconsistent or time consuming to refine.

This practical, highly hands on workshop helps delegates turn AI into a simple, repeatable business system that genuinely saves time.

The workshop focuses primarily on ChatGPT and Microsoft Copilot while also providing an overview of the most commonly used AI platforms.

By the end of the session delegates will:

  • Understand which AI platform is best suited to specific business tasks
  • Write better prompts for consistently high-quality results
  • Use AI to create meeting minutes, summaries and action plans
  • Create reusable templates for emails, documents and responses
  • Automate repetitive admin tasks including quotes, replies and notes
  • Turn rough ideas into professional communications
  • Save time across administration, communication and marketing
  • Understand safe and ethical AI use

Ideal for businesses that

  • Have already experimented with AI
  • Want better quality results
  • Want to save time and work smarter
  • Are ready to move beyond basic AI use

Book here

And in October……

Mastering Management

Date: Tuesday 6th October 2026
Time: 9:30am to 4.30pm
Venue: J36 Conference Centre, Crooklands LA7 7NU
Price: £250 +VAT members / £299 +VAT non members
Delivered by: Tim Hill

Unlock your Leadership potential with ‘Mastering Management’

Are you ready to take your management skills to the next level and lead your team to success? Join Coach Tim in our immersive ‘Mastering Management’ workshop, specially designed to equip you with all the tools you need to excel in your new role.

Why Choose ‘Mastering Management?

  1. Comprehensive Curriculum: From your first 90 days as a manager to handling poor performance, we’ve got you covered. Learn the ins and outs of effective management from the ground up.
  2. International expertise: With workshops delivered in 3 countries, Coach Tim brings a wealth of global experience and insights to the table.
  3. Dynamic Team Understanding: Gain insights into team dynamics, behaviours, and how to lead high-performing teams with confidence.
  4. Master EQ: Elevate your Emotional Intelligence (EQ) for better relationships, communication and team cohesion.
  5. Strategic Personal Development: Craft robust Personal Development Plans (PDPs) that drive growth and performance.
  6. Adapt to Remote Working: Learn the nuances of managing remote teams effectively, ensuring productivity and connection across distances.
  7. Proactive Performance Management: Gain practical strategies to handle poor performance and motivate your team toward success.

What you’ll gain:

  • A clear roadmap for your first 90 days as a new manager
  • Strategies to understand and harness your team’s unique dynamics
  • Techniques to build and sustain high-performing teams
  • The tools to elevate your EQ for better leadership
  • Guidance on crafting effective PDPs for your team
  • Tips for mastering remote working and keeping your team connected
  • Practical approaches for managing and improving performance issues

Don’t miss out!

Whether you’re new to management or looking to sharpen your skills, ‘Mastering Management; offers an unparalleled opportunity to learn from one of the best in the business. Coach Tim’s engaging teaching style and wealth of experience will empower you to lead your team with confidence.

Secure your spot today and take the first step toward becoming a truly exceptional manager. Your team – and your future – will thank you for it!

Book here 

Effective management of sickness absence

Date: Wednesday 21st October 2026
Time: 10am to 1pm
Price: £75 + VAT members, £95 +VAT non members
Venue: Penrith RUFC, Winters Park, Penrith CA11 8RQ
Delivered by: Cumbria Employment Solicitors Limited

Whether it is staff who have a poor sickness record due to sporadic days off sick here and there or someone on long-term sick, such absences all have an impact on a business, on productivity and sometimes on the morale and attitude of other staff.

This practical and “can-do” training will use hand-outs, sample letters and real examples:

  • Provide practical tips and guidance to minimise avoidable absence
  • Give clear advice and techniques for tackling repeat short-term absences
  • Explain the process for handling long-term absence, including dismissing fairly when appropriate
  • Look at alternatives to the usual sickness absence processes

Book here 

Don’t forget if you’d like to identity and prioritise your training needs ensuring compliance in key areas and reduce spend on ineffective training then our Training Needs Analysis is here to help.

You can read more and view costs here