There is no greater feeling than knowing I’ve added value and increased someone’s confidence level.
Born and bred in Cumbria, Justine Douglas is the owner of CTS a Customer Service training business which she set up 14 years ago.
A year later she jumped at the chance to apply for the role of Business Adviser for the Cumbria Growth Hub, a role that she continues to enjoy today.
In 2021 she was delighted to be invited to join the Leadership and Corporate training team for a major global airline based in Heathrow as an Associate Corporate Trainer. A role she excels at and brings her passion for training, customer service and aviation together.
Quality time at home is spent with family and friends. Her young sprocker spaniel Max who is “as mad as a box of frogs” follows her everywhere, keeps her active and on her toes.
Jen Braithwaite
Business, PR & marketing consultant
Jen is an experienced business, PR & marketing consultant with a well-rounded portfolio career spanning over 20 years, supporting organisations to thrive through authenticity, knowledge & passion.
Dave Porthouse
Director
Dave has spent the past 20 years working in various finance and education roles before taking all his experience and using it to help other people.
Collette Butterworth
Managing Director
Collette is an experienced Managing Director and leader with specific skills in operational improvement.
