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Personal Effectiveness At Work

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This course is in 2 parts: 8-10 June & 15-16 July.

It focuses on how to get the best from yourself and other people, especially in management roles. Specifically:

  • Understanding the impact we have on others and improving this through giving and receiving feedback effectively
  • Building rapport and handling interactions with others in an ‘adult’ way
  • Developing awareness of language and how we use it to ourselves and others
  • Developing confidence and resourcefulness

Florence Madden has also written a book based on this course: ‘The Intention Impact Conundrum’ available on Amazon.


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