This course is in 2 parts: 8-10 June & 15-16 July.
It focuses on how to get the best from yourself and other people, especially in management roles. Specifically:
- Understanding the impact we have on others and improving this through giving and receiving feedback effectively
- Building rapport and handling interactions with others in an ‘adult’ way
- Developing awareness of language and how we use it to ourselves and others
- Developing confidence and resourcefulness
Florence Madden has also written a book based on this course: ‘The Intention Impact Conundrum’ available on Amazon.