Online Training

Customer Service Training

Consumers love great customer service, an average loyal customers can be worth up to ten times more than their initial transaction and it is up to seven times more expensive to gain new customers than to keep your current ones returning.

In this series of videos, Justine Douglas from Cumbria Training Services explains what is required to deliver great customer service.

There are ten videos in total – use the green arrows to scroll through the series.

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