We run a number of free workshops on a range of topics, at different venues around the county and throughout the year.
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.
Finance
Date: 8th November
Time: 9.30am to 4.30pm
Venue: Castle Green Hotel, Kendal, LA9 6RG
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50
Workshop details:
This workshop builds confidence by introducing the essentials of finance and covers:
- Accurate record-keeping
- The difference between cash and accrual methods
- HMRC requirements across PAYE, National Insurance, VAT, and Corporation Tax
- Allowable expenses
- Making tax digital
- Cashflow forecasting (including credit control)
- Ways to raise funds (advantages and disadvantages)
- Key terminology
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50
Low cost marketing tips for start-up businesses
Date: 28th November
Time: 10am to 4pm
Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA
Workshop details:
This workshop will show you some cost-effective, low cost and some free marketing tips that you can use right away.
- Low cost ‘offline’ techniques that are still valid, particularly for local businesses
- Low cost and free tools that will save you time and help you to be consistent with your marketing efforts
- How to plan your marketing properly
- How to make your budget stretch further
- How to interpret some basic analytics to ensure all your marketing actions are more effective and stop you from wasting time and money on the wrong things
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50
Getting data protection right as you start your business
Date: 17th December
Time: 9.30am to 1pm
Venue: Castle Green Hotel, Kendal, LA9 6RG
Workshop details:
A half-day workshop designed to enable those looking to start their own business to understand best practice in data protection and produce basic documentation, helping to ensure compliance with GDPR and other data protection legislation.
- Why data protection is important for your business
- Basic data protection rules including registration with the ICO
- Are you a data controller or data processor?
- Simple steps to take to help ensure compliance
- How to market your business without breaching data protection rules
- Writing a bespoke privacy notice for your business
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50
Mailchimp from Scratch
Date: 30th January
Time: 10am to 4pm
Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA
Workshop details:
How to get started with email marketing in your business for free!
This workshop will cover:
- What is email marketing?
- Are you already sitting on a goldmine?
- Why should all businesses be email marketing?
- Setting up your (free) Mailchimp account
- Mailchimp account settings
- Campaigns (what are they, set-up and organisation)
- Templates (using Mailchimp’s, creating your own, should you use one?)
- Lists (using lists for basic CRM, organisation and set-up)
- Reports (what they tell you, how to use them, how to make changes based on them)
- A/B split testing (what is it and why is it so important?)
- Creating opt-in forms for your website or blog
- The rules surrounding email marketing
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.
Getting data protection right as you start your business
Date: 13th February
Time: 9.30am to 1pm
Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA
Workshop details:
A half-day workshop designed to enable those looking to start their own business to understand best practice in data protection and produce basic documentation, helping to ensure compliance with GDPR and other data protection legislation.
- Why data protection is important for your business
- Basic data protection rules including registration with the ICO
- Are you a data controller or data processor?
- Simple steps to take to help ensure compliance
- How to market your business without breaching data protection rules
- Writing a bespoke privacy notice for your business
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.
Every customer is a VIP: How to consistently deliver a 5-star customer experience
Date: 19th February
Time: 10am to 4pm
Venue: Energus, Blackwood Road, Lillyhall Industrial Estate, Workington, CA14 4JW
Workshop details:
Customer loyalty doesn’t happen overnight so it’s important to maintain strong, lasting relationships with customers to make sure they come back time and again.
This course covers:
- Why satisfied is no longer good enough
- Your memorable moments
- How do others create memorable moments?
- Difference between 3*, 4* and 5* service
- Moments of truth and why they matter
- Dissatisfied, satisfied and highly satisfied
- Focus on the customer: Outside In v Inside Out
- How to delight your customer so they come back for more
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.
Mailchimp from Scratch
Date: 19th March
Time: 10am to 4pm
Venue: The Beacon, West Strand, Whitehaven, CA28 7LY
Workshop details:
How to get started with email marketing in your business for free!
This workshop will cover:
- What is email marketing?
- Are you already sitting on a goldmine?
- Why should all businesses be email marketing?
- Setting up your (free) Mailchimp account
- Mailchimp account settings
- Campaigns (what are they, set-up and organisation)
- Templates (using Mailchimp’s, creating your own, should you use one?)
- Lists (using lists for basic CRM, organisation and set-up)
- Reports (what they tell you, how to use them, how to make changes based on them)
- A/B split testing (what is it and why is it so important?)
- Creating opt-in forms for your website or blog
- The rules surrounding email marketing
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.
Every customer is a VIP: How to consistently deliver a 5-star customer experience
Date: 23rd March
Time: 10am to 4pm
Venue: Castle Green Hotel, Kendal, LA9 6RG
Workshop details:
Customer loyalty doesn’t happen overnight so it’s important to maintain strong, lasting relationships with customers to make sure they come back time and again.
This course covers:
- Why satisfied is no longer good enough
- Your memorable moments
- How do others create memorable moments?
- Difference between 3*, 4* and 5* service
- Moments of truth and why they matter
- Dissatisfied, satisfied and highly satisfied
- Focus on the customer: Outside In v Inside Out
- How to delight your customer so they come back for more
To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50
