Training & Events

Training & Events

BSUS Workshops

We run a number of free workshops on a range of topics, at different venues around the county and throughout the year.

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.

Finance

Finance

Date: 8th November

Time: 9.30am to 4.30pm

Venue: Castle Green Hotel, Kendal, LA9 6RG

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50

Workshop details: 

This workshop builds confidence by introducing the essentials of finance and covers:

  • Accurate record-keeping
  • The difference between cash and accrual methods
  • HMRC requirements across PAYE, National Insurance, VAT, and Corporation Tax
  • Allowable expenses
  • Making tax digital
  • Cashflow forecasting (including credit control)
  • Ways to raise funds (advantages and disadvantages)
  • Key terminology

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50

SalesLow cost marketing tips for start-up businesses

Date: 28th November

Time: 10am to 4pm

Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA

Workshop details: 

This workshop will show you some cost-effective, low cost and some free marketing tips that you can use right away.

  • Low cost ‘offline’ techniques that are still valid, particularly for local businesses
  • Low cost and free tools that will save you time and help you to be consistent with your marketing efforts
  • How to plan your marketing properly
  • How to make your budget stretch further
  • How to interpret some basic analytics to ensure all your marketing actions are more effective and stop you from wasting time and money on the wrong things

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50

GDPRGetting data protection right as you start your business

Date: 17th December

Time: 9.30am to 1pm

Venue: Castle Green Hotel, Kendal, LA9 6RG

Workshop details: 

A half-day workshop designed to enable those looking to start their own business to understand best practice in data protection and produce basic documentation, helping to ensure compliance with GDPR and other data protection legislation.

  • Why data protection is important for your business
  • Basic data protection rules including registration with the ICO
  • Are you a data controller or data processor?
  • Simple steps to take to help ensure compliance
  • How to market your business without breaching data protection rules
  • Writing a bespoke privacy notice for your business

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50

Email marketingMailchimp from Scratch

Date: 30th January

Time: 10am to 4pm

Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA

Workshop details: 

How to get started with email marketing in your business for free!

This workshop will cover:

  • What is email marketing?
  • Are you already sitting on a goldmine?
  • Why should all businesses be email marketing?
  • Setting up your (free) Mailchimp account
  • Mailchimp account settings
  • Campaigns (what are they, set-up and organisation)
  • Templates (using Mailchimp’s, creating your own, should you use one?)
  • Lists (using lists for basic CRM, organisation and set-up)
  • Reports (what they tell you, how to use them, how to make changes based on them)
  • A/B split testing (what is it and why is it so important?)
  • Creating opt-in forms for your website or blog
  • The rules surrounding email marketing

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.

Data protectionGetting data protection right as you start your business

Date: 13th February

Time: 9.30am to 1pm

Venue: Cumbria Chamber of Commerce, 3rd Floor Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA

Workshop details: 

A half-day workshop designed to enable those looking to start their own business to understand best practice in data protection and produce basic documentation, helping to ensure compliance with GDPR and other data protection legislation.

  • Why data protection is important for your business
  • Basic data protection rules including registration with the ICO
  • Are you a data controller or data processor?
  • Simple steps to take to help ensure compliance
  • How to market your business without breaching data protection rules
  • Writing a bespoke privacy notice for your business

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.

VIPEvery customer is a VIP: How to consistently deliver a 5-star customer experience

Date: 19th February

Time: 10am to 4pm

Venue: Energus, Blackwood Road, Lillyhall Industrial Estate, Workington, CA14 4JW

Workshop details:

Customer loyalty doesn’t happen overnight so it’s important to maintain strong, lasting relationships with customers to make sure they come back time and again.

This course covers:

  • Why satisfied is no longer good enough
  • Your memorable moments
  • How do others create memorable moments?
  • Difference between 3*, 4* and 5* service
  • Moments of truth and why they matter
  • Dissatisfied, satisfied and highly satisfied
  • Focus on the customer: Outside In v Inside Out
  • How to delight your customer so they come back for more

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.

Email marketingMailchimp from Scratch

Date: 19th March

Time: 10am to 4pm

Venue: The Beacon, West Strand, Whitehaven, CA28 7LY

Workshop details: 

How to get started with email marketing in your business for free!

This workshop will cover:

  • What is email marketing?
  • Are you already sitting on a goldmine?
  • Why should all businesses be email marketing?
  • Setting up your (free) Mailchimp account
  • Mailchimp account settings
  • Campaigns (what are they, set-up and organisation)
  • Templates (using Mailchimp’s, creating your own, should you use one?)
  • Lists (using lists for basic CRM, organisation and set-up)
  • Reports (what they tell you, how to use them, how to make changes based on them)
  • A/B split testing (what is it and why is it so important?)
  • Creating opt-in forms for your website or blog
  • The rules surrounding email marketing

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50.

VIPEvery customer is a VIP: How to consistently deliver a 5-star customer experience

Date: 23rd March

Time: 10am to 4pm

Venue: Castle Green Hotel, Kendal, LA9 6RG

Workshop details: 

Customer loyalty doesn’t happen overnight so it’s important to maintain strong, lasting relationships with customers to make sure they come back time and again.

This course covers:

  • Why satisfied is no longer good enough
  • Your memorable moments
  • How do others create memorable moments?
  • Difference between 3*, 4* and 5* service
  • Moments of truth and why they matter
  • Dissatisfied, satisfied and highly satisfied
  • Focus on the customer: Outside In v Inside Out
  • How to delight your customer so they come back for more

To book email lesleyr@cumbriachamber.co.uk or call 0844 257 84 50

  • European Regional Development Fund
  • Cumbria Chamber of Commerce
  • Sellafield Ltd
  • South Lakeland District Council
  • Carlisle City Council