Online Training

Cumbria Chamber of Commerce provides a variety of online training opportunities to help businesses to grow and develop.

We make the first videos in the series available without login, but to view subsequent videos in the series, it will be necessary register and login on the Growth Hub website.

There are many advantages to doing this, primarily to increase business visibility and improve networking with other Cumbrian businesses.

Justine Douglas training video

Your Customer Service

Consumers love great customer service, an average loyal customers can be worth up to ten times more than their initial transaction and it is up to seven times more expensive to gain new customers than to keep your current ones returning.

In this series of videos, Justine Douglas from Cumbria Training Services explains what is required to deliver great customer service.

Registration/login required to view the remaining videos in the series here

Your Customer Journey

Customer service is much more than keeping your customers happy, it is an asset in understanding future customers and their expectations, helping you define your business and solidly impact on your bottom line.

In this series of videos, Justine Douglas from Cumbria Training Services explains why the customer journey is so important.

Registration/login required to view the remaining videos in the series here

Using Webinars for Business

Webinars are an excellent and very cost-effective way to engage with customers and other businesses around the world.

They can also be used for staff training, product familiarisation and induction programmes.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce, explains how deploy webinars as a tool in your business.

Registration/login required to view the remaining videos in the series here

Using Facebook for Business

Facebook is an essential tool for all businesses in the days of social media dominance.

But many businesses set up their Facebook presence incorrectly and many struggle to know what to post.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce runs through the set up of a Facebook page from beginning to end.

Registration/login required to view the remaining videos in the series here

Using Twitter for Business

Alongside Facebook, Twitter is also a key social media tool.

Like all social media channels, it can seem daunting at first.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce runs through the set up of a Twitter profile from beginning to end.

Registration/login required to view the remaining videos in the series here

Using Wordpress for Business

Wordpress is now used by over 75 million people and it continues to be the single most popular system for building websites.

Once set up, it's very easy to use by team members and is capable of adapting to changes in the web landscape.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce demonstrates how to install and set up Wordpress.

Registration/login required to view the remaining videos in the series here


Using LinkedIn for Business

LinkedIn is an essential business tool and is excellent for networking, supply chain contacts, recruiting and many more crucial activities.

But like the other social media channels, it's important to understand how best to use the multiple resources that it offers.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce explains how best to use this essential social media channel for business.

Registration/login required to view the remaining videos in the series here


Social Media Time Management

Once you begin to use social media in your business, you'll soon find that you need to manage your time online more effectively.

Fortunately, there are many useful tools available to assist with this process.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce demonstrates some simple ways to manage the amount of time being spent on social media.

Registration/login required to view the remaining videos in the series here

Using Email Marketing for Business

Email marketing is a powerful tool for all businesses whether they're online or offline.

But it can be a complex topic to navigate and there are rules about data protection and spam emails which need to be noted and observed.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce explains how best to use this versatile tool.

Registration/login required to view the remaining videos in the series here

Using Google+ for Business

Although not one of the most widely used social media channels, Google+ can still bring many benefits to the businesses which choose to use it.

Google is the number one destination on the internet, of course, so any social offering by the online giant has to be worth a look.

In this series of videos, Paul Teague, the Digital development Manager at Cumbria Chamber of Commerce explains the pros and cons of Google+ and demonstrates how best to use it.

Registration/login required to view the remaining videos in the series here