Customer Relationships – Who Cares? Creating a Culture from the Front Line to the Back Office Where Everybody Cares

30/03/2017 30th March 2017, Newton Rigg Conference Centre

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Customer Relationships – Who Cares? Creating a Culture from the Front Line to the Back Office Where Everybody Cares with CTS & Get Real Leadership, Newton Rigg, 30th March - Cumbria Chamber of Commerce

Customer Relationships – Who Cares? Creating a Culture from the Front Line to the Back Office Where Everybody Cares

We all know that strong, positive relationships with customers and clients are the key to success for every business. You spend time, energy and plenty of money telling the world why they should be choosing you above your competitors. So, when they walk through your door or sign that contract how do you make sure that you delight your clients and hold on to their all-important custom?

Join Cumbria Chamber of Commerce, Justine Douglas of CTS and Deborah Clark of Get Real Leadership, 30th March 9:30 to 4:30 Newton Rigg Conference Center, Penrith to find out about…

The key; creating a culture where every member of your team recognises and understands the crucial role they play in delivering on your brand’s promises of quality and service. Consistently meeting and exceeding your customer and clients’ expectations is not the sole responsibility of the front-line team or the customer service department; it’s up to everyone in the business to deliver, for every client, every time.

During group discussions, individual and pairs exercises and interactive sessions we will investigate:

  • The business case for building and maintaining strong, positive customer and client relationships
  • How important it is to ensure that the public face of your business matches the reality
  • The service profit chain and the link between leadership, team performance and customer satisfaction
  • Creating a strategy centred on your customer and client relationships
  • Recruiting the right team to deliver your customer-centred strategy
  • The importance of building a united team, across all departments
  • How to turn top class individuals into a top-class team, with one goal – to consistently delight your clients and grow your business

 

The delegate rate for this full day workshop is  £65 +VAT members / £120 +VAT non-members - to book your place(s) please - BOOK HERE

 

Should you have any questions regarding the above training, please do not hesitate to contact me catherynn@cumbriachamber.co.uk.

 

Any cancellations must be received at least three working days before the event, otherwise you will be charged for non-attendance.

 

Chamber Business Solutionsis also able to deliver bespoke and in-house training - with our highly experienced team of trainers and subject matter experts we are committed to assisting you get the business results you need to achieve. For further information on how we can help your business please contact catherynn@cumbriachamber.co.uk

Book this event now