Exceeding Customer Expectations (May 2017)

10/05/2017 Wed 10th May 2017 09.30 – 16.30, The MintWorks, 124 Highgate, Kendal, LA9 4HE

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Designed specifically for visitor attraction front-line staff

Wed 10th May 2017 09.30 – 16.30, The MintWorks, Kendal £90.00+VAT  

The Exceeding Visitor Expectations one-day training course has been designed specifically for visitor attraction front-line staff that combines the expertise of VisitEngland's Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes.

Exceeding Visitor Expectations will help participants to:

  • identify what your attraction and the area where you work has to offer
  • understand who your visitors are and what they need and expect
  • meet, manage and, whenever possible, exceed visitor expectations
  • welcome visitors from all sections of the community and provide an accessible service
  • communicate successfully with visitors
  • use product/destination knowledge to provide information and advice in an inspiring way
  • deal effectively with challenging situations
  • act as an ambassador for your attraction and local area

Book this event now