Complaint Handling Course (April 2017)

06/04/2017 Thurs 6th April 2017 9.30-1.30, The MintWorks, 124 Highgate, Kendal, LA9 4HE

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This half day work shop gives your employees the skills to handle complaints effectively


Thurs 6th April 2017 9.30-1.30, The MintWorks, Kendal £45.00+VAT
                                                                                         
This half day work shop gives your employees the skills to handle complaints effectively, making them approachable and promoting active listening skills. Reduce the amount of problems that could have been fixed in house appearing online, for the world to see.

On completion of the course participants will be able to:

  • define the complaint;
  • plan the investigation;
  • come to a reasoned and justifiable view about the complaint;
  • consider appropriate remedies; and
  • make and communicate decisions

This course is also available as an in-house option.

Book this event now