Delivering Service Excellence (March 2017)

28/03/2017 Tues 28th March at 9.30am-4.30pm, The MintWorks, 124 Highgate, Kendal, Cumbria, LA9 4HE

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Supercharge customer service in your business

Delivering Service Excellence provides golden insight into the customer’s point of view.  

Participants will:

  • develop proactive communications skills 
  • recognise different customer expectations and how to meet them
  • better understand their frontline sales and service role 
  • be confident in effectively tackling difficult situations 
  • learn why teamwork is vital in a customer-facing environment 

Tues 28th March at 9.30am-4.30pm

Venue: The MintWorks, 124 Highgate, Kendal, Cumbria, LA9 4HE

Person of contact is Josie Pike

All refreshments and participant materials are included.  

Participants will receive a certificate and lapel pin on successful completion.
Book this event now